3DK support hours are 8:30 am to 5:00pm Monday to Thursday
and 8:30am - 4:00pm Fridays Western Standard time (Excluding public holidays)
You can call support on (08) 9381 2300 or email
support@3dk.com.au
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Remote Support |
Quick Downloads |
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3DK Support staff can access your machine remotely by clicking on the link
below. You will need to follow the prompts to allow us access and once the
support channel is active you will need to tell us the six digit support code.
You must be using Internet Explorer for support staff to be able to connect. |
You may be requested to download a program or update by our support team. Please
click on the appropriate link below when directed to do so. |
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Windows Users Click Here when instructed *
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Mac Users Click Here when instructed **
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This will download a small self installing program which will ask your
permission to proceed.
After agreeing to allow the program to run, you will be presented with a screen
which has a list of support options on the left hand side.
Support staff will indicate which of these to double click. This will give us
full control of your desktop and you will see us take over your mouse.
At the completion of the session the program will uninstall itself
automatically. |
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* You must be using Internet Explorer when clicking this link |
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** 3DK only offers limited support to Mac Users |
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